Question 1

How long does shipping take?

Accepted Answer

We offer complimentary express shipping across India. Standard delivery takes 3-5 business days, while bespoke or personalized items may require 10-14 days for crafting and shipment.

Question 2

Do you offer international shipping?

Accepted Answer

Currently, we ship exclusively within India. We are working on expanding our delivery network to bring AG Elements to our international patrons soon.

Question 3

How can I track my order?

Accepted Answer

Once your order is dispatched, you will receive an email and SMS with the courier tracking details. You can also visit our Track Order page.

Question 4

What is your return policy?

Accepted Answer

Due to the precious nature of our materials, we offer a 7-day exchange window for non-personalized items in their original packaging. All returns must be accompanied by their 925 authenticity certificate.

Question 5

How do I initiate a return?

Accepted Answer

To initiate a return, please contact our concierge team via email at agelementsindia@gmail.com or call us at +91 82618 87054 with your order number.

Question 6

Can I return a bespoke or personalized item?

Accepted Answer

Unfortunately, bespoke, personalized, or engraved items are crafted specifically for you and cannot be returned or exchanged unless there is a manufacturing defect.

Question 7

Is AG Elements silver certified 925?

Accepted Answer

Yes, every piece of AG Elements jewelry is crafted from authentic 925 Sterling Silver. Each purchase comes with a physical certificate of authenticity.

Question 8

How should I care for my silver jewelry?

Accepted Answer

Sterling silver naturally oxidizes over time when exposed to air and moisture. We recommend storing your jewelry in the provided anti-tarnish pouch. Clean gently with a soft micro-fiber cloth and avoid contact with harsh chemicals, perfumes, or water.

Question 9

Do you offer a warranty on your jewelry?

Accepted Answer

We stand behind the quality of our craftsmanship. We offer a 6-month warranty against manufacturing defects. Normal wear and tear, or damage caused by improper care, is not covered.

Frequently Asked Questions

Orders & Shipping

Returns & Exchanges

Silver Care & Quality

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