1. Shipping Options & Timelines
[PLACEHOLDER — confirm with AG Elements team: Standard delivery takes 3-5 business days across India. Express shipping is available for select pin codes.]
[PLACEHOLDER: Customized or engraved items require an additional 3-5 business days before shipment.]
2. Shipping Charges
[PLACEHOLDER: We offer complimentary standard shipping on all orders above ₹2000 within India. Orders below this value will incur a flat shipping fee of ₹150.]
3. Returns & Exchanges
[PLACEHOLDER: Due to the precious nature of our materials, we offer a 7-day exchange window from the date of delivery. Items must be unused, in their original packaging, and accompanied by the 925 authenticity certificate.]
[PLACEHOLDER: Personalized or engraved items cannot be returned or exchanged unless there is a quality defect.]
4. How to Initiate a Return
[PLACEHOLDER: To initiate a return, please email our concierge team at agelementsindia@gmail.com with your order number and unboxing video (if applicable). Our team will arrange a reverse pickup within 2-3 business days.]
5. Refunds
[PLACEHOLDER: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to the original method of payment within 5-7 business days.]